Facebook Public Profile Not Visible? Here’s How to Fix it!


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You’ve taken the time to add a Facebook “Like Box” to your website. It worked great at first – showing your most recent posts and/or the people who have “Liked” your Facebook page. But now you notice that instead of displaying your Facebook information in the box on your website, it now shows this error: “This public profile is not visible”.

facebook public profile not visible

If you go and login to Facebook, then return to your website, you now see the correct info in the “Like Box” on your website. What’s going on?

Fortunately, this is an easy fix if your Facebook page is appropriate for people under the age of 18.

  1. Login to Facebook and edit your page.
  2. Click on “Manage Permissions” in the left column.
  3. Change the “Age Restrictions” setting to “Anyone (13+).

You should now be able to see your Facebook information on your website whether you are currrently logged in to Facebook or not.

45 thoughts on “Facebook Public Profile Not Visible? Here’s How to Fix it!

  1. Neil

    Great post thanks.

    I’d inadvertently set it to UK only and hadn’t seen the permissions tab before.

  2. Kelly Ward

    You’re welcome! That permissions section can be a little tricky to find it you don’t know to look for it!

  3. AllSanDiegoComputerRepai

    SOLVED! here’s what i had to do…

    upper right-hand corner, click the “account” dropdown box – select “privacy settings”

    in the lower left-hand corner under “apps and settings” click on “edit your settings”

    scroll to the bottom of the page to find “public search” – click the “edit settings” button

    put a check-mark in the box next to “enable public search”

    notice that you can preview what your facebook page will look like to someone who isn’t logged in

    easy peazy!
    :)

  4. Umar

    Hi There,

    Do you know how to show the members of a group even if the user is not logged in the facebook account?

    You have provided a good fix for the pages but I need the same fix for groups.

  5. Kelly Ward

    What error message (if any) are you getting with the Group box? Can you post (or send me) a link so I can take a peak at it?

  6. Kelly Ward

    I did some research and it appears that you are not alone. There are many reports that Facebook Group Like boxes are no longer displaying the group info; but are instead displaying the error message “This public profile is not visible”.

    I even created a new group myself to test it out and am having the same exact problem. It appears to either be no longer supported (since the Like box was intended for only Pages – not groups) – or else a new bug.

  7. shrty

    Well, I removed the country restrictions. Probably something new Facebook rolled out.

    If you click “What is this”, the alert popup says

    “Entering one or more countries means that only people located in those countries listed will be able to view your Page. This also means that logged out users will not be able to see your Page. If no countries are listed, your Page will be visible to people located in all countries. You understand that you are responsible for setting the proper country restrictions to ensure that the content of your Page is appropriate for the country or countries where you allow it to be visible.”

    Voila – works!

  8. Davide

    Page is fine, but most of us had very popular group before pages came up to mess up. We need a fix for groups not for pages, maybe this won’t be solved because I suspect this is not a bug…

  9. Kelly Ward

    You’re right – if I’m not logged into Facebook, I can’t see your page.

    Try these ideas and let me know if this solves your problem:

    1) Change your age restrictions as outlined in this blog article.

    2) Make sure you don’t have any country restrictions for your page (also in the Manage Permissions section.)

    3) Make sure you don’t have any age restrictions set for your photo albums (if you have any)

  10. Michell

    My FB feed was down for 2 weeks after it worked with no issues for a year. I’ve been trying to figure out what caused it to stop working and I FINALLY found this blog and tried the ‘country’ restriction fix and guess what? The U.S. and Canada were suddenly showing up as restricted! I have NO idea why. Anyway…THANK YOU, THANK YOU!! Yay!

  11. Bruce

    I am having the same problem as all of you however, none of the suggestions helped me (i.e I had already done these things). Very confusing. Ironically, I’ve helped others create pages and never had this problem. In fact even if I’m logged in I get the page unavailable error.
    Any suggestions would be appreciated.
    link: http://facebook.com/netittogether

    thanks

  12. Kelly Ward

    Hi Bruce,
    The link to your facebook page didn’t work. Also, what is the link to your website where you have your Facebook Like box?

  13. Kelly Ward

    Facebook updated their Developers site with this message:

    “…The intention behind the like box is to get users to like Pages…
    We will not be fixing the groups through Like box.”

    So unfortunately, if you have a Facebook group you cannot display a Like box on your website.

  14. Miguel Navas

    But what if you want your FB page just to be visible for FB users? I mean, I don’t want anyone from the internet accessing all my contents.

    Many thanks!

  15. Kelly Ward

    Hi Miguel,
    Facebook pages are intended to be public to everyone. If you have content that you want private, then I would suggest setting up a group that you can approve/deny membership to.

  16. Irene

    hi there!

    i have a fan page that isn’t coming up on a public search! I have tried the age, country but am not sure am i missing something? is there a way to make my fan page public? thanks so much!

  17. Kelly Ward

    @Jim, I just did a Google search for “North-East India” and your Facebook page came up as #3 in the results. I also did a Google search for “Northeast India” and your Facebook page came up as #4.

    Which search engines aren’t finding you? And what do you mean by “only certain people can see the posts”? When they go to your FB page are the posts not showing up?

  18. Jim

    Hi Kelly,
    Thanks for the reply. I forgot to mention, the page is not visible to people from India. Also, as an admin, it’s not visible to me once I am logged out. Hope you can help. If you want I can make you an admin of the page so that you can have a better idea.

    Regards

  19. Kelly Ward

    @Jim, check to make sure you didn’t restrict India from your page settings. To do this, login as an admin of the page. In the Admin area go to Edit Page > Manage Permissions. Under Country Restrictions, check to make sure that India isn’t listed in the box and “Hide this page from viewers in these countries” is NOT selected.

  20. Jim

    Hi Kelly,
    Thanks for taking time to reply. As I mentioned earlier, there’s no country or age restriction. I keep checking that everyday since the page started giving problem automatically on Aug 18. Regards.

Comments are closed.